1 May 2026
v2026.05.1 Added
Opentra's first release
The founding release of Opentra — a PSA purpose-built for small MSPs. Out of the gate you get a ticket board with kanban and multi-party threaded conversations (client, internal, vendor, third-party all on one ticket), organizations and contacts, a dashboard, and built-in time tracking with a live timer that survives page navigation. Email-to-ticket intake via Microsoft 365 runs in the background, so client emails become tickets without anyone copy-pasting.
Improvements and fixes (3)
- Sign in with Microsoft Entra ID or Google — no separate passwords to manage
- AI assistant panel on every ticket, with automatic triage of incoming email tickets
- Alert intake groundwork for RMM and monitoring integrations