You depend on this software to run your MSP. So every release gets real notes — what shipped, what changed, what got fixed.
Proxmox and appliance backup notifications used to spawn junk "Pve" and "Pbs" organisations because the sender name was the appliance, not the customer. Those emails now route to the correct client, so backup health shows up where it belongs and your org list stays clean.
Clients send what their phone takes, and lately that means HEIC. Opentra now auto-converts HEIC and HEIF photos to JPEG on upload, so they preview and attach like any other image. Files it genuinely cannot handle fail gracefully with a clear message instead of a broken upload.
Your Proxmox hosts now report into Opentra. Node and guest health flows in via Level.io automation, and when something crosses the line (a node down, a failed backup, storage filling up) Opentra raises an alert, opens a ticket on the right client, notifies the team, and rolls it all into a daily digest. One less dashboard to babysit.
Start the week with the picture, not the inbox. A branded weekly digest email summarises what happened across the desk, and links straight to a full report page so you can drill in without hunting.
Reply notifications now include a quoted-message box so the recipient sees the context they're replying to — and trailing signatures are stripped from quoted history to keep threads readable. Less scrolling, fewer "what was this about?" replies.
Vendor and RMM alert tickets often arrive with no client attached — there's nothing in the email to map them from. Now, linking one of those tickets to a project automatically attributes it to the project's client, so reporting and billing stay accurate. An existing client on a ticket is never overwritten.
You can now raise an ad-hoc invoice outside a billing run — for hardware, a one-time project, or anything that doesn't belong to a monthly cycle. Pick a client, add line items, toggle GST, and it pushes to Xero as a draft like everything else, so Xero stays the final human gate.
Statuses like Waiting on Client now genuinely pause the SLA — time on hold never burns SLA budget, and resuming a ticket pushes the deadline out by exactly the held time instead of instantly re-breaching. Parked tickets get weekday reminders so slow-burn work is never forgotten.