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Opentra
Changelog

What's new in Opentra.

You depend on this software to run your MSP. So every release gets real notes — what shipped, what changed, what got fixed.

28 July 2026

v2026.07.138 to .144
Added

The weekly planner

A new per-tech planning board for the week. Drag your open tickets, project tasks and free-text to-dos across day columns, keep an Unplanned backlog to pull from, and see the week take shape. The dashboard gets a "Today's plan" card so everyone opens Opentra knowing what is on.

MY WEEK
Mon
Tue
Wed
Thu
Fri
Added

Follow-up reminders keep to your working hours

Automatic client chase-ups now respect your working hours. Reminders on tickets waiting for a client reply only send Monday to Friday within the hours you set, so nobody gets chased overnight or at the weekend. Got a client who genuinely works weekends? Flip on 24/7 reminders for that one organisation and their chase-ups send round the clock.

REMINDER WINDOW
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Weekends quiet by default 24/7 per client ▸
Added

Project status updates are a conversation now

When you post a status update on a project, the client can reply right on it, attachments and all, and the whole back-and-forth stays on the update as one thread instead of spawning a stray ticket. Everyone sees the same history in the same place.

Improvements and fixes (4)
  • Client follow-up reminders and auto-close emails are gated to working hours, evaluated in your timezone, and resume on the next working morning if they fall due out of hours
  • A per-organisation “Follow-up reminders 24/7” switch for clients who work weekends, plus a global on/off in Helpdesk settings
  • Forwarded and signature-only client emails now categorise to the right client from the website in their signature, instead of landing unattributed
  • The planner spans the full week (Monday to Sunday) for on-call and weekend work

27 July 2026

v2026.07.137
Fixed

Backup alerts land on the right client

Proxmox and appliance backup notifications used to spawn junk "Pve" and "Pbs" organisations because the sender name was the appliance, not the customer. Those emails now route to the correct client, so backup health shows up where it belongs and your org list stays clean.

17 July 2026

v2026.07.127 to .130
Changed

Phone photos just work

Clients send what their phone takes, and lately that means HEIC. Opentra now auto-converts HEIC and HEIF photos to JPEG on upload, so they preview and attach like any other image. Files it genuinely cannot handle fail gracefully with a clear message instead of a broken upload.

Improvements and fixes (1)
  • Reply to a client straight from an organisation or contact activity feed, without opening the ticket first

13 July 2026

v2026.07.116 to .124
Added

Proxmox VE monitoring, end to end

Your Proxmox hosts now report into Opentra. Node and guest health flows in via Level.io automation, and when something crosses the line (a node down, a failed backup, storage filling up) Opentra raises an alert, opens a ticket on the right client, notifies the team, and rolls it all into a daily digest. One less dashboard to babysit.

PROXMOX FLEET
pve-01 OK
pve-02 OK
pbs-01 BACKUP FAIL
-> ticket opened, team notified
Added

A weekly ops digest that lands Monday morning

Start the week with the picture, not the inbox. A branded weekly digest email summarises what happened across the desk, and links straight to a full report page so you can drill in without hunting.

Improvements and fixes (2)
  • Per-site billing: charges can now be attributed to a specific client location, so multi-site customers see where the work actually happened
  • The weekly digest and Proxmox summaries share a single branded email shell, so every notification looks like it came from you

12 July 2026

v2026.07.111 – .114
Changed

Cleaner reply notification emails

Reply notifications now include a quoted-message box so the recipient sees the context they're replying to — and trailing signatures are stripped from quoted history to keep threads readable. Less scrolling, fewer "what was this about?" replies.

RE: Ticket #4821 — VPN drops
On 10 Jul, Sarah wrote:
Fixed

Ticket→project links backfill the org

Vendor and RMM alert tickets often arrive with no client attached — there's nothing in the email to map them from. Now, linking one of those tickets to a project automatically attributes it to the project's client, so reporting and billing stay accurate. An existing client on a ticket is never overwritten.

TICKET → PROJECT LINK
#512
→
Office relocation
✓ client backfilled from project
Improvements and fixes (4)
  • Monthly service reports now name the devices running end-of-life operating systems, instead of just counting them
  • Managed clients’ monthly report is titled “Your Managed IT service report”; time & materials clients keep the plain version
  • Profitable time & materials clients can now be included in the automated monthly report run — by revenue threshold, top-N, or a per-client override
  • Fixed a stale worker process that kept sending the old plain-text notification emails after an update