What's new in Opentra.

Reply notification emails now include a quoted-message box so the recipient sees the context they’re replying to, and we strip trailing signatures from quoted history to keep threads readable. Less scrolling, fewer “what was this about?” replies.

You can now raise an ad-hoc invoice outside a billing run — for hardware, a one-time project, or anything that doesn’t belong to a monthly cycle. It pushes to Xero as a draft like everything else, so Xero stays the final human gate.

Opentra can now automatically email a monthly service report to the contract owner and admin contacts of your service-agreement clients on the 1st of each month — tickets handled, time spent, and SLA performance. Off by default; enable it in Settings → Helpdesk, with a per-client opt-out and a “send now / test” button.